Refund policy

Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
• You must provide a receipt or proof of purchase

To request a return, email jason@greenthumbapothecary.com with your order number and reason for the return.

If your return is approved, we’ll provide instructions for returning your item.

Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at jason@greenthumbapothecary.com with your order number and photos of the item and packaging.

We’ll review the issue and work with you to make it right.

Non-Returnable Items

We do not accept returns on:

• Plants, flowers, or other perishable goods
• Custom or personalized items
• Opened or used bath, body, or personal fragrance products, including bath salts and perfume oils
• Gift cards
• Final sale or clearance items
• Items that have been used, burned, opened, or otherwise altered from their original condition

Candle Club: Completed monthly Candle Club orders are generally not eligible for return or exchange unless an item arrives damaged, defective, or incorrect. Canceling your subscription does not cancel or refund an order that has already renewed and been processed.

If you’re unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you may return the original item if it meets the eligibility requirements above and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method
• Please allow up to 10 business days for your bank or credit card company to process the refund

Original shipping charges are non-refundable, unless the return is due to an error on our part or an item arrived damaged or defective.

If more than 15 business days have passed since your refund was approved, please contact jason@greenthumbapothecary.com.

Return Shipping

For damaged, defective, or incorrect items, Jason’s Green Thumb Apothecary will cover eligible return or replacement shipping costs.

For other approved returns, return shipping costs are the responsibility of the customer.