Refund policy

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Item must be unused, unopened, and in its original packaging

  • Must include a receipt or proof of purchase

To initiate a return, email us at jason@greenthumbapothecary.com with your order number and reason for return.

If your return is accepted:

  • We’ll send you a return shipping label

  • You’ll receive instructions on how and where to send your package

Items sent back without approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at jason@greenthumbapothecary.com with photos and your order details. We’ll make it right.

Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized items

  • Personal care products (e.g., opened bath salts, oils, lotions)

  • Flammable or hazardous materials

  • Gift cards or final sale items

If you have questions about a specific product’s return eligibility, please reach out before ordering.

Exchanges

We don’t offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved:

  • A refund will be issued to your original payment method

  • Please allow up to 10 business days for your bank or credit card company to process the refund

If it's been more than 15 business days since we approved your return, email us at jason@greenthumbapothecary.com.

EU Customers

If your order was shipped to the European Union, you have the right to cancel your order within 14 days of delivery for any reason. Items must be returned unused, in original packaging, with proof of purchase.